RESTAURANTS WITH IN-HOUSE DRIVERS

Stop the phone interruptions, driver mistakes, and refunds from late orders

Send customers status updates and order tracking, give your staff the tools they need to simplify their job, and avoid late orders with Ontime’s dynamic delivery management software

✓ Eliminate late orders, and cancelations

✓ Improve the experience, and increase repeat orders

✓ Increase income, and hire drivers easier

IN-HOUSE DELIVERY SIMPLIFIED

Streamline your operation and eliminate late orders

Ontime helps restaurants deliver food through their own staff more efficiently, automating the entire operation, using advanced delivery management software, phone automation, and order tracking.

These popular platforms are proud to partner with Ontime

Integration Partners

AS RESTAURANT PEOPLE WHO DELIVERED IN HOUSE FOR 15 YEARS

We dealt with these complications on a daily basis

We found ourselves...

…dealing with interruptions from calls to check on order status, unable to provide an ETA

…spending a lot of time training and managing delivery staff, yet still dealing with mistakes

…lacking a back up option for drivers any time we got more orders than they could handle

And having to deal with the long list of late deliveries and unhappy customers as a result

Fed up with all the inefficiencies, we decided to build the tools we wished we had

WHEN YOU DELIVER IN HOUSE

It’s too easy to lose control of your logistics

WE ARE RESTAURANT PEOPLE

ON A MISSION TO BUILD THE ULTIMATE DELIVERY SOLUTION

After managing a high-volume delivery operation for over 15 years, dealing with inefficiencies and interruptions that led to late deliveries, we decided to build the solution we wished we had.

The problem of managing the logistics of the operation the old way, is that even the most experienced of us, are making decisions based on best guesses, we’re continuously being interrupted from unhappy customers calling to check on their order status and spending too much time managing drivers.

The alternative of switching to third party delivery is too expensive, increasing cost by more than 10% and in most cases taking away hundreds of thousands of dollars of income from delivery fees and tips.

The solution is a software built exclusively for restaurants delivering food in-house, helping automate and optimize order distribution between their own delivery staff, and calling on third party drivers when needed, to avoid late deliveries, increase income for drivers, and maximize sales for restaurants. We leverage order tracking and phone automation to direct customers to a mobile where they could track and place orders in the future from any participating restaurants, saving them on online ordering fees.

Still outsourcing delivery? Considering making the switch?

Use third party platforms as a marketing tool, deliver food in-house, and increase profit margins by 10 to 15%.

Book a call with an expert and see how you could deliver food for free.

Still outsourcing delivery? Considering making the switch?

Use third party platforms as a marketing tool, deliver food in-house, and increase profit margins by 10 to 15%.

Book a call with an expert and see how you could deliver food for free.

Streamline & Optimize

In-House Delivery

TAKE BACK CONTROL OF YOUR DELIVERY OPERATION WITH ONTIME

A dynamic delivery management software,

built for restaurant people by restaurant people

Ontime monitors your operation, plans routes ahead of time, and sends your customers a calculated ETA as soon as they place their order, setting expectations right from the start

Orders are distributed between drivers efficiently, and sent to their mobile app as easy to follow routes. Any time an order cannot be delivered within the promised ETA, you have the option to request a driver from Ubereats or Doordash to avoid a bad review

Make more informed decisions, or let Ontime distribute and assign orders automatically to help you eliminate late orders before they happen

SMART DISPATCH

Stop the guessing, and the resulting late orders

Our proprietary software combines real-time updates from the kitchen and delivery operation, to distribute orders automatically between drivers, providing accurate ETAs for customers and managers

You don’t need a dedicated manager to run the show — the system runs itself, so your staff can focus on getting orders out faster

If, and only if, your drivers can’t deliver an order within an acceptable time, it would get sent to a 3rd party delivery service, so your customers always get their food on time

A DYNAMIC DELIVERY MANAGEMENT SOLUTION

DRIVEN BY KITCHEN INTELLIGENCE, AUTOMATION & ROUTE OPTIMIZATION

SMART DISPATCH

Eliminate the guess work for managers, and avoid late orders for customers

Using live data from both the kitchen and the delivery operation, our proprietary software distributes orders between drivers more efficiently, and gives restaurants access to third party drivers when needed .

No need for experienced managers, our intuitive dispatch makes it easy for anyone to make more informed decisions, and limits the need to intervene, allowing your staff to focus more on getting orders out quicker.

DRIVER APP

Put your drivers on auto-pilot

Drivers trying to work out routes with only POS tickets, get confused and make mistakes, and when they make mistakes, your customers become ex-customers fast

Ontime’s Mobile App gives your drivers easy to follow optimized routes, and the ability to call customers and navigate to their location with the push of a button. No more delays, tedious training processes, or mess-ups leading to late deliveries

DRIVER APP

Connect with drivers, and streamline their operation on the road

Give your staff the tools they need on the road, eliminating mistakes, interruptions and expediting their training process.

No more confusion, no more delivering food out of order leading to late deliveries, and no need to micromanage drivers.

ORDER TRACKING

Eliminate interruptions from phone calls, and delight customers

Save yourself all the time-wasting “where’s my order?” phone calls by sending customers accurate ETAs and a tracking link via SMS. Your customers will love it, and so will your kitchen staff

Automate your phones, and eliminate over 70% of your calls by directing customers to place or track their order online

Once you’re connected, you can send customers customized promotions straight to their phone and bring in more sales

✓ Decrease late orders by 50%

✓ Increase repeat sales by 20%

✓ Increase driver income by 15%

HOW IT WORKS

Simplify work for your team,

and improve the experience for your customers

ORDER TRACKING

Connect with customers, and improve their experience by providing live SMS updates

Provide customers with a more accurate ETA, send status updates, and a tracking link through SMS, eliminating interruptions from calls to check on order status.

Automate your phones, and eliminate over 70% of your calls by directing customers to place or track orders online, helping you save on online ordering fees.

Because without better tech,

you struggle to deliver… on time

Doing things the old way...

But with Ontime

Customers receive a default ETA...

regardless of how busy or slow your restaurant is

Customers receive an accurate, AI generated ETA...

so they don't get disappointed

You make orders as they come in...

often too early or too late

Orders are made based on when they'll leave...

so they get delivered fresher, and faster

Order distribution is a guessing game...

often times you lose

Order distribution happens automatically...

so decisions get made based on facts in the kitchen

Your drivers follow less than optimal routes...

and get delayed by doing everything manually

Drivers receive optimized routes...

so mistakes on the road are avoided

Customers call to check on their order status...

interrupting you and your staff

Customers track their order online...

so you spend less time on the phone

SIMPLIFY WORK FOR STAFF AND IMPROVE CUSTOMER EXPERIENCE

WITHOUT ONTIME

WITH ONTIME

Customers receive a default ETA, regardless of how busy or slow the restaurant is, leading to late deliveries during peak hours.

Customers receive a projected ETA upon ordering, calculated to ensure previously promised ETAs are met, to avoid late deliveries.

Orders are made in the same sequence of receiving them, often made too early or too late, sacrificing food quality, delaying drivers, and leading to late deliveries

Orders are prioritized in the kitchen to be made in the order they are expected to leave the restaurant, ensuring fresher food, less waiting by drivers, and a quicker delivery time.

Distributing orders between drivers is a glorified guessing game, and a logistical nightmare during peak hours, leading to inefficiencies and interruptions for managers

Orders are distributed automatically, and efficiently to meet promised ETAs, and third party drivers are called on only when needed to avoid late deliveries or loss of sales.

Drivers choose how to deliver their assigned orders, and once on the road deal with interruptions from navigating and calling customers manually, leading to mistakes and inefficiencies on the road.

Routes are sent to drivers through a mobile app, in the ideal sequence, to ensure ETAs are met. Navigating, calling and order status updates ensure a seamless operation on the road and a quicker delivery time for customers.

Interruptions from customers calling to place an order, or to check on their order status, leading to a higher prep time for the food, and in turn slower delivery time and late deliveries.

Customers are directed to a mobile app where they could track or place future orders from all participating restaurants, eliminating interruptions and saving restaurants on fees.

Restaurants are disconnected from their customers by third party platforms, and lack the technology to help them manage their operation efficiently, leading to loss of sales and less than perfect experience for their customers.

Restaurants leverage order tracking and phone automation to direct customers to a dynamic online ordering marketplace, built specifically for in-house delivery, where they could all share their customers and save on fees

Offer driver assistance, for a safer and more efficient delivery

Mobile App gives drivers the tools they need on the road, and customers the ability to track their orders.

Improve customer experience and satisfaction

Order Tracking provides customers with real time SMS status updates, and more accurate ETA, leading to less calls to check on order status.

Give your team the tools they need,

to succeed in delivery

Delivery Management

STARTER

PRO

ULTIMATE

Mobile App For drivers

Order Tracking For Customers

Interactive Map

End of Shift Tip Report

Live Driver Tracking

Single Route Optimization

SMS Status Updates

Phone Automation

Automated Order Distribution

$0.09

PER

ORDER

$0.19

PER

ORDER

$0.29

PER

ORDER

All packages include 600 orders per month and unlimited drivers

Additional orders will be billed on a per order rate

✓ Decrease late orders by 50%

✓ Increase repeat sales by 20%

✓ Increase driver income by 15%

PRICING THAT WORKS FOR YOUR NEEDS

All packages include 1,000 orders and unlimited drivers

Delivery Management

PRO

Single Route Optimization

Mobile App For drivers

End of Shift Tip Report

Live Driver Tracking

Interactive Map

Order Tracking For Customers

$99

PER MONTH

PRO +

Single Route Optimization

Mobile App For drivers

End of Shift Tip Report

Live Driver Tracking

Interactive Map

Order Tracking For Customers

Phone Automation

SMS Status Updates

$149

PER MONTH

ULTIMATE

Single Route Optimization

Mobile App For drivers

End of Shift Tip Report

Live Driver Tracking

Interactive Map

Order Tracking For Customers

Phone Automation

SMS Status Updates

Automated Order Distribution

$199

PER MONTH

Online Ordering/Kiosk

no monthly fee

5% credit card fee included

PRICING THAT WORKS FOR YOUR NEEDS

Unlimited drivers for all packages. Contact us for custom features, or if you have multiple locations for pricing!

Features

PRO

ULTIMATE

Single Route Optimization

Integrated Mobile App For drivers

End of Shift Driver Tip Report

Mileage Usage Reports For Drivers

Live Driver Tracking

Unlimited Drivers

Interactive Route Optimization Map

Full Route Planning & Optimization

Automatic Order Distribution for Drivers

Custom Target Delivery Time By Distance

Order Tracking For Customers

SMS Status Updates

$99

PER MONTH

+ $.15

PER ORDER

Considering making the switch to in-house delivery,

and not sure where to start?

DELIVERY PLAYBOOK

We make it easy

Our team of experts are always available to go through your pain points, and help you find the ideal solution tailored specifically to your needs

We understand that not all businesses are created equal.

YOUR ON DEMAND

TECH GEEKS!

WE WORK WITH BUSINESSES OF ALL SIZES, INCLUDING CHAINS AND GHOST KITCHENS

CUSTOM DEVELOPMENT

Looking for custom features for your concept?

Our team of experts are always available to go through your pain points, and help you find the ideal solution tailored specifically to your needs.

We understand that not all businesses are created equal. Contact us today with any questions.

Still paying third party fees?

Schedule a call with one of our experts, and see how

we could help you save the 15% and get to Zero-cost Delivery!

Why Hire Your Own Drivers...?

How Exactly Is Self Delivery Better Than Third Party?

Eliminate The Middle Man &

Achieve Zero-Cost Delivery

By delivering through third party companies, restaurants lose a major income from delivery fees & tips. Collect it and cover your payroll cost for your own delivery staff, adding 10% more profit of your sales online! We are your delivery consultant company, and we provide you with a formula that will get you to zero cost delivery within a few months.